Frequently Asked Questions

 

De Stijl Online Boutique FAQs

  • How will my item be shipped?

    We package your chosen item/s up with absolute care to best ensure they arrive in the same condition they left the boutique.

    How the item is packaged will differ depending on what you purchased and the best way to keep it safe.

  • How long will my item take to arrive?

    This will depend on where you live and how long Australia Post estimates it takes to deliver from our Hobart location to you.

    Check Australia Post estimated shipping times here.

    Please allow one standard business day to package up your item and organise the collection.

  • I want my delivery ASAP, can you organise delivery by rocket ship?

    The short answer is no, but we do offer Express Post shipping through Australia Post for an additional cost which is quicker for many locations across Australia.

    If you’re based in Hobart you can choose the Click and Collect delivery option & then pop into our boutique during opening hours to collect your items.

  • I love your boutique! How do I have my items stocked with you.

    We offer a small range of hand-selected curated items. We strive to source and promote Australian designers and connect our customers with designs, items and treasures that are unique, small-batch products that match the De Stijl aesthetic.

    We hand select new products and partners at key moments during the year. You can put your business in for consideration via email, please note that due to the large number of enquiries that we receive we cannot contact everyone.

  • What payment options are available?

    Online you can pay via VISA, Mastercard or using your Paypal account.

    In-store you can pay via VISA, Mastercard or cash.

  • What happens if I change my mind?

    If you change your mind and wish to return your unworn / unused purchase a store credit will be provided for any full price items that are returned within 14 days of receiving your order.

    Note that store credits are valid for 6 months. To receive a store credit - you must return within 14 days of receiving your order,.

    The item must be in new condition, unworn with tags still attached. - items with signs of wear will not be accepted eg makeup, deodorant stains or other marks.

    Faulty items will be repaired, replaced or refunded in accordance with Australian consumer law.

    Please email if you have any questions about our returns policy.

De Stijl Hair Salon FAQs

  • I'm not sure which colour option to pick! What does Refresh, Enhanced, Creative and Deluxe mean?

    We created a menu based on time, product use and hairdresser experience to keep it simple. That way you are not saturated with too much choice and confusion on what to book for.

    Having just four options for booking colour keeps it simple: 30 mins, 45 mins, 60 mins and 75 mins.

    A breakdown on what classic services falls under is explained with our pricing menu on our salon page.

  • How do I pronounce De Stijl?

    [ duh -stahyl ]

    Da - Style - easy!

  • What do I need to do before my hair appointment?

    Come in exactly as you are - no need to prep or fuss.

    We will spend some time getting to know you, your hair routine likes and dislikes. We also love seeing your images and inspo pictures so please bring any you may have.

  • What products do you use in the salon?

    We work exclusively with AVEDA including all our colours. AVEDA products are natural, cruetly-free and 100% vegan.

    All our hot tools, both in-salon and for sale, are supplied by GHD Australia.

  • I'm strictly vegan - are you the right salon for me?

    We use AVEDA proiducts exclusively and they are 100% vegan - we’d love to meet you!

  • What is your Covid-19 Policy?

    To keep all of our guest’s safe in the salon we adhere to all COVID-19 safety measures. Including sanitizing the salon every 30 minutes, providing the appropriate ventilation through the salon and our staff know not to come into work if they’re experiencing cold or flu like symptoms. There are also a few things we ask of our guest’s. Please come alone to you appointment as capacity and numbers are limited. Please reschedule your appointment if you have any cold or flu like symptoms.

  • What is your cancellation policy?

    We understand that sometimes life throws out things that are unexpected especially in today’s climate. However we are a very busy salon with a waitlist at all times. We appreciate at least 24 hours notice of cancellation. Appointments cancelled within 24 hours will incur a charge of 25% of the service scheduled.